Patron Services Associate
Department: Ticket Philadelphia
Reports to: Patron Services Manager
Status: Part-time, Temporary
Summary:
The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence.
Essential Functions:
- Provide excellent customer service to all patrons and clients by adhering to the Ticket Philadelphia Standards of Excellence.
- Selling tickets to all client events; main focus will be on Broadway’s “Wicked” and “Lion King” shows.
- Accurately enter data and process payments.
- Disseminate information regarding various arts organizations and venues.
- Actively up-sell additional offers such as parking, shipping and dinners.
- Other duties as assigned
Knowledge, Skills & Abilities:
- Tessitura knowledge highly desirable.
- One year of customer service in a retail, call center, or performing arts environment
- Ability to deliver superior customer service
- Strong communication skills
- Computer literacy
- Ability to interact with people from diverse backgrounds
- Must be available for 4-6 hours of training from Oct 10-14. Must be available to work 9:30am to 5pm on October 16 and November 6.
Compensation: $14/hour
It is the policy of Ticket Philadelphia to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.
To apply for this position, send your cover letter and resume to Ticket Philadelphia by September 4, 2009:
Ticket Philadelphia
Attn: Stephanie Swisher
1420 Locust St, Ste 320
Philadelphia, PA 19102
Fax: 215-893-1833
Email: Sswisher@ticketphiladelphia.org