Patron Services Associate

Reports to: Patron Services Manager

Status: Part-time

Summary:
The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence.

Essential Functions:

• Provide excellent customer service to all patrons and clients by adhering to the Ticket Philadelphia Standards of Excellence.
• Selling tickets to all client events; accepting subscription orders by telephone and processing ticket exchanges and subscription ticket donations as needed.
• Accurately enter data and process payments.
• Responsible for accurately processing exact subscription renewals and new subscription orders arriving by mail, telephone, fax, internet and telemarketing.
• Provide timely response to patron requests for information received by mail, phone and email, as well as, assisting in preparation of mailings and other communications with patrons.
• Disseminate information regarding various arts organizations and venues.
• Create Customer Service Issue records for all patron compliments, complaints or out of the ordinary situations or comments.
• Assist in preparation of mailings and other communications with patrons.
• Actively up-sell additional offers such as parking, shipping and dinners.
• Other duties as assigned

• One year of customer service in a retail, call center, or performing arts environment
• Visible leadership skills and a desire to advance in the organization
• Ability to deliver superior customer service
• Strong communication skills
• Computer literacy
• Ability to interact with people from diverse backgrounds
• Must be available to work evenings and weekends

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Ticket Philadelphia
Attn: Jennifer Smith
1420 Locust St, Ste 320
Philadelphia, PA 19102
Fax: 215-893-1833